Our Guarantee to Have Your Equipment in Working Order in a Set Time
Can't afford downtime on your critical communications systems? A Comtel Support Agreement is for you.
Having supported our clients for over 40 years, we have seen it all, so we understand what it takes to keep our clients online.
In the instance of an event that affects communications for multiple businesses, Comtel has the depth and capacity to rectify all of our clients in the affected areas.
Under Comtel’s service level agreement, we provide:
- Locally held critical spare parts
- Guaranteed 2-hour response time
- Real person responding and investigating your claim
- Guaranteed rectification of faults for urgent issues, 8 working hours + travel time (for urgent matters)
- Multiple local technicians to assist you
We can deliver this service because we store critical spares in each of our locations and have local, qualified technicians who can reach customers quickly and only promise what we know we can deliver.
