The Challenge
Educating Kids faced significant challenges due to unreliable internet connections, which disrupted staff operations and led to frustration among employees and parents.
Their previous provider was unable to resolve issues promptly, contributing to operational inefficiencies and dissatisfaction.
They needed a solution that would improve WiFi coverage to support numerous devices, ensure seamless connectivity, and provide reliable performance for visual equipment.
Comtel's Solution
Comtel implemented a comprehensive solution that included the installation of three access points to upgrade from a single unit, ensuring excellent WiFi coverage across all sites.
This upgrade, combined with enhanced internet infrastructure, focused on reliability and addressed the issues of dropped connections. Comtel also transitioned the phone lines to our services, creating a unified communication system for Educating Kids.
This approach allowed for seamless connectivity for parents and staff and ensured that all devices could operate effectively throughout the centres.
The Result
Since partnering with Comtel, Educating Kids has experienced enhanced satisfaction, with no complaints about internet issues.
Staff can now perform their duties without disruptions, leading to improved operational efficiency and communication across the centres.
The upgraded systems have streamlined data submission processes, allowing for better management of information.
With a strong partnership established, Educating Kids plans to continue collaborating with Comtel for future childcare centres, anticipating further growth and improvement.
“We no longer face complaints about connectivity, and our staff can work efficiently. We've built a lasting partnership with Comtel, and we look forward to collaborating on future projects.”
~ Garth Dickson, Educating Kids
See Comtel’s full telephony & network communications solutions.
