The Challenge
Tentworld, a rapidly expanding retail business with 15 stores, a distribution centre, and a head office, needed a unified communication solution to support its growth. Their existing phone system struggled to handle the increasing number of calls and was unable to offer advanced features, such as call routing, reporting, and recording.
Additionally, the business relied on outdated dial-up internet connections, which were not sufficient to meet the demands of their expanding operations. They also required solutions for workplace safety and communication among staff through private, secure in-store radio networks, as well as robust CCTV and security systems.
Comtel's Solution
Comtel provided Tentworld with a fully integrated telephony system that connected all locations under one network. This system allowed calls to be routed seamlessly between stores and head office, ensuring that unanswered calls were redirected and addressed promptly. Comtel also implemented advanced call reporting features, enabling Tentworld to track call metrics and improve customer service.
For internet and network infrastructure, Comtel migrated Tentworld from dial-up connections to high-speed internet-grade fibre and NBN services, providing reliable connectivity across all locations.
Additionally, Comtel supplied a private two-way radio network for in-store staff communications, ensuring secure and efficient internal communication. To address security needs, Comtel installed CCTV systems capable of detecting unusual motions, further enhancing Tentworld’s workplace safety measures.
The Result
With Comtel's solutions in place, Tentworld now has significant improvements in operational efficiency. Their upgraded telephony system ensures better call management and enhances customer service.
The new internet infrastructure meets their growing digital needs, offering faster and more reliable connectivity. Staff communications are now more secure and dynamic through the private radio network, while the CCTV systems enhance overall safety and security in their stores and warehouses. Additionally, the contact centre efficiently handles skills-based inbound sales and queries.
These solutions allow Tentworld to continue expanding without disruption, increasing their store openings and optimising their communication and security systems. The partnership with Comtel remains ongoing, with continued support and system enhancements as the business grows.
“Comtel is a trusted service provider for Tentworld, they have allowed us to painlessly grow our retail store network with ease, without the need to be concerned with these aspects of our business. They have provided us with solutions that suit our present needs, with consideration for our possible future requirements too. The Comtel team are professional, reliable, and accountable. I’m pleased to have Comtel on my team.”
~ Jon Burrell, CEO & Director, Tentworld
See Comtel’s full telephony & network communications solutions.
